Introduction

At RTB Hedge Funds, we prioritize customer satisfaction and transparency in all our transactions. Our Refund Policy is designed to ensure fairness and clarity regarding refund requests. By using our services, you agree to the terms outlined in this policy.

Refund Eligibility

We offer refunds under the following conditions:

1. Duplicate Payments – If a customer has accidentally made duplicate payments for the same service, the excess amount will be refunded.
2. Service Non-Delivery – If the purchased service is not delivered within the agreed timeframe and the delay is not due to unforeseen circumstances, a full refund may be processed.
3. Technical Issues – If there are unresolved technical issues preventing access to our services, and our support team is unable to provide a solution within a reasonable period, you may be eligible for a refund.

Non-Refundable Circumstances

Refunds will not be provided in the following situations:

• If the user violates our terms and conditions.
• If the service has been successfully provided as per the purchase.
• If the user changes their mind after purchase.
• If the user fails to comply with the program’s guidelines.
• If the refund request is made after 7 days from the date of purchase (unless otherwise specified).

Refund Request Process

To request a refund, follow these steps:

1. Submit a Request – Email our support team at [info@rtbhedgefunds.com] with your order details and a valid reason for the refund request.
2. Review Process – Our team will assess the request and determine eligibility within 5-7 business days.
3. Refund Approval – If approved, the refund will be processed via the original payment method within 7-10 business days.

Chargebacks & Disputes

Customers are encouraged to reach out to our support team before initiating a chargeback or dispute. Unauthorized chargebacks may result in account suspension and legal action if necessary.

Policy Updates

We reserve the right to modify this Refund Policy at any time. Any updates will be reflected on this page, and continued use of our services implies acceptance of the revised policy.

For any questions or concerns, please contact our support team at [info@rtbhedgefunds.com].